jiivo Terms and Conditions

1. General Provisions

jiivo (bundles.jiivo.lat) operates an online betting and casino platform for users in Bangladesh. These Terms and Conditions ("Terms") form a legally binding agreement between you ("User") and jiivo regarding the use of the jiivo platform and its associated services.

By creating an account, accessing, or using any service on this platform, you are giving your full consent to these Terms. If you disagree with any part of these Terms, please refrain from using this platform.

jiivo reserves the right to change, revise, or update these Terms at any time. Continued use of the platform after any changes means you have accepted the new Terms. We therefore recommend reviewing this page regularly.

These Terms have been prepared in English and apply to users in Bangladesh. The English version of these Terms shall be considered the authoritative version.

2. Account Registration and Eligibility

2.1 Age Requirement

You must be 21 years of age or older to register on the jiivo platform and use its services. Minors are not permitted to create an account or use any service on this platform. jiivo reserves the right to verify your age at any time and may suspend your account without proof.

2.2 Registration Requirements

When registering an account, you must confirm the following:

• All information you provide is completely accurate, truthful, and up to date.
• You will create only one account — multiple accounts for the same person are strictly prohibited.
• You are legally capable of entering into a binding agreement with jiivo.
• Your account is not being operated on behalf of any third party.

2.3 Identity Verification (KYC)

jiivo reserves the right to verify your identity at any time when required. This process may require submission of a national identity card, passport, or other government-issued documents. Withdrawals may be held until verification is complete.

3. Account Security and Responsibility

It is entirely your responsibility to keep your account password and login details confidential. Do not share your account details with any third party.

You are personally responsible for all activity carried out through your account, whether or not it is authorised. If you suspect unauthorised access, notify our support team immediately.

jiivo is not liable for any loss resulting from unauthorised access to your account if you have not taken adequate security measures. We recommend using a strong password and changing it regularly.

4. Deposits and Withdrawals

4.1 Deposit Methods and Limits

The following methods are accepted for deposits on the jiivo platform: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳300.

When making a deposit, you must ensure that the payment account used is registered in your name. Deposits made using third-party payment methods are prohibited and such transactions will be cancelled.

4.2 Withdrawal Methods and Limits

The minimum withdrawal amount is ৳1,000. Once a withdrawal request is approved, it is usually completed within 30 minutes to 3 hours.

The following conditions apply to withdrawals:

• Identity verification (KYC) must be completed before requesting a withdrawal.
• The wagering requirements of any active bonus must be met.
• The withdrawal method must match the method used when depositing into the account.
• jiivo reserves the right to verify any withdrawal in the interest of fraud prevention.

4.3 Transaction Processing

All deposits and withdrawals are processed in Bangladeshi Taka (BDT / ৳). jiivo is not responsible for delays in transaction processing caused by the payment provider. In the case of suspicious transactions, jiivo may hold processing pending additional verification.

5. Bonuses and Promotions

5.1 Welcome Bonus

jiivo offers new members a 120% bonus on their first deposit, up to ৳10,000. The wagering or turnover requirement for this bonus is 25 times (25x). Bonus funds cannot be withdrawn until the wagering requirement has been met.

5.2 General Bonus Terms

• Each bonus offer has its own terms and conditions, which are detailed on that offer's page.
• A new bonus cannot be claimed while another bonus is active on the account, unless stated otherwise.
• A maximum bet limit applies to bets placed with bonus funds — the specific amount is set by jiivo.
• jiivo may change, suspend, or cancel any bonus offer at any time at its discretion.
• If bonus abuse is detected, the relevant bonus and any associated winnings will be cancelled.

5.3 VIP Program

jiivo's VIP program has three tiers: Bronze, Silver, and Gold.

• Bronze: Weekly cashback of up to 0.3%.
• Silver: Weekly cashback of up to 0.7%.
• Gold: Weekly cashback of up to 1.0%.

Moving up to a higher tier depends on your regular and active participation on the platform. VIP benefits and terms are subject to change.

6. Betting and Gaming Rules

6.1 General Betting Rules

All bets placed on jiivo are considered final. Once a bet is confirmed, it cannot be changed or cancelled, unless jiivo decides to void it due to a technical error.

Minimum and maximum bet limits apply to all games and betting markets available on jiivo. These limits are displayed on each game or market page.

6.2 Sports Betting

The following rules apply to betting on cricket, football, kabaddi, or other sports:

• If a match is cancelled or not completed within the draw margin, bets will be refunded.
• In live betting, odds may change at any time.
• jiivo reserves the right to void bets placed at erroneous odds.
• In any dispute regarding a match outcome, jiivo's decision is final.

6.3 Casino Games

All games offered in the jiivo casino are provided by recognised software providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi). Each game's outcome is independent, random, and not influenced by previous results.

If a game is interrupted mid-round due to a technical error or disconnection, jiivo will determine the result of that round in accordance with the applicable rules.

7. Prohibited Activities

The following activities are strictly prohibited on the jiivo platform:

• Operating multiple accounts or creating an account under someone else's identity.
• Misusing bonus funds or attempting to exploit the bonus system.
• Attempting to access the platform through account hacking, phishing, or any other dishonest method.
• Using software, bots, scripts, or automation tools to gain an unfair advantage.
• Using the platform for money laundering or any other illegal financial activity.
• Placing bets on behalf of minors or helping them use an account.
• Engaging in fraudulent behaviour against other users.
• Conducting harmful activities against jiivo's servers or network.

If any such activity is detected, the relevant account will be closed immediately, all transactions will be cancelled, and law enforcement authorities will be notified if necessary.

8. Account Suspension and Closure

8.1 Suspension or Closure by jiivo

jiivo may temporarily suspend or permanently close any account without prior notice in the following circumstances:

• In the event of a breach of any clause of these Terms.
• If fraud or dishonest activity is suspected.
• If the information provided by the user is found to be false or incomplete.
• In accordance with the directives of a regulatory authority.

8.2 Closure by the User

You may request to close your account at any time. To do so, contact our support team. It is recommended that you withdraw any remaining balance before closing your account.

9. Intellectual Property

All content on the jiivo platform — logos, designs, graphics, text, software, and databases — is the intellectual property of jiivo and is protected by applicable law.

Reproducing, distributing, modifying, or using any part of this content for commercial purposes without prior written permission from jiivo is prohibited.

10. Limitation of Liability

The jiivo platform provides its services on an "as is" basis. jiivo makes no representations or guarantees regarding the following:

• That the platform will always operate without interruption or errors.
• That no loss will occur due to server or network issues.
• That the software of third-party game providers will be free of errors.

jiivo's liability is limited for any potential loss suffered by the user due to technical errors, internet connectivity issues, or other circumstances beyond our control.

There is a risk of financial loss in gaming and betting activities. The user is using this platform with full awareness and at their own risk.

11. Privacy and Data Protection

Protecting your personal information is of the highest importance to jiivo. We use SSL encryption and modern data protection technology to keep your information secure.

Full details of how jiivo collects, uses, and stores your information can be found on our Privacy Policy page.

Your information is not sold to third parties. However, information may be shared with relevant authorities for legal compliance or fraud prevention purposes.

12. Responsible Gaming

jiivo believes that gaming is a form of entertainment, not a way to earn money. We encourage all our users to play responsibly.

For responsible gaming, we recommend the following:

• Set a budget and do not place bets beyond that budget.
• Avoid the urge to bet more in order to recover losses.
• Take regular breaks and keep gaming limited within your other daily activities.
• Do not place bets while under the influence of alcohol or medication.

If you feel that gaming is having a negative impact on your daily life, please contact our support team or visit our Responsible Gaming page. jiivo offers self-exclusion and deposit limit setting features.

13. Changes and Amendments

jiivo reserves the right to modify these terms and conditions at any time. In the case of important changes, we will endeavour to notify users via a notice on the platform or by email.

By continuing to use the platform after updated terms and conditions are published, you will be considered to have accepted the new terms and conditions. You are therefore advised to visit this page regularly.

14. Dispute Resolution

In the event of any dispute or complaint regarding these terms and conditions or jiivo's services, you are requested to first contact our support team.

If a dispute is not resolved through support, the matter will be escalated to a higher level of jiivo's authority. jiivo's final decision will be considered binding.

All efforts to resolve disputes are encouraged to be made through direct communication with jiivo. It is advised to keep records of dispute documentation and correspondence.

15. Contact

If you have any questions or uncertainties regarding these terms and conditions, please contact us:

• Live Chat: 24/7 live chat support in Bengali.
• Email: [email protected]

Our support team is available in Bengali seven days a week, twenty-four hours a day. Feel free to reach out for any issues or questions.

These terms and conditions constitute the entire agreement between jiivo and its users and supersede any prior oral or written agreements. If any provision of these terms and conditions is deemed legally unenforceable, the remaining provisions will remain in full effect.