jiivo Responsible Gaming:
Your safety is our priority
Keep entertainment as entertainment — jiivo's safety tools and support team are always by your side.
What is Responsible Gaming and why does it matter?
jiivo believes that online betting and casino games can be an enjoyable form of entertainment — as long as they are enjoyed in a controlled and mindful way. Responsible gaming means enjoying the games while maintaining control over your time, money, and mental wellbeing.
We are clear: jiivo is only for those aged 21 and above. Minors are not given access to this platform and we follow strict age verification procedures.
Responsible gaming does not mean you avoid betting — rather, it means playing within limits where entertainment is the main goal, not earning money. Remember, both winning and losing are possible, and keeping losses at a manageable level is the wise approach.
Our Commitment
jiivo always places your safety as the top priority. We want to build responsible gaming not just as a policy, but as a culture.
Our Safety Tools and Features
Deposit Limit
You decide the maximum amount you will deposit per day, per week, or per month. Once a limit is set, it cannot be exceeded — this keeps your budget protected.
Self-Exclusion
If you feel you need a break, you can keep your account closed for a set period (from 30 days to permanent). During this time you will not be able to log in or make deposits.
Time-Out
Set a daily session time limit and after the set time you will automatically be shown a break notification. Taking a break is a sign of good health.
Age Verification
Age is verified at the time of registration at jiivo. Only those aged 21 and above can open an account and play. Protecting minors is our responsibility.
24/7 Support
Our Bangla-speaking support team is available on live chat every day of the week, at any hour. Feel free to speak up about any concerns related to gaming.
Gaming History Review
You can view your complete betting and transaction history in your account. Review it regularly to keep track of your spending and time.
Information on Deposit and Withdrawal Limits
As part of responsible gaming at jiivo, we have set transparent financial limits. These limits help you play safely while staying within your budget.
| Item | Amount / Time | Method |
|---|---|---|
| Minimum Deposit | ৳300 | bKash, Nagad, Rocket, Bank Transfer |
| Minimum Withdrawal | ৳1,000 | bKash, Nagad, Rocket, Bank Transfer |
| Withdrawal Processing Time | 30 minutes to 3 hours | All methods |
| Personal Deposit Limit | Your choice (daily / weekly / monthly) | Manage from Account Settings |
Warning Signs of Problem Gambling
If any of the signs below appear in you, it is time to seek help. Please do not ignore yourself — asking for help is a sign of courage.
- Betting more than you can afford to lose
- Betting more to recover losses
- Prioritising gaming over family or work
- Taking on debt or spending savings to play
- Wanting to stop playing but being unable to
- Sleep or eating becoming irregular due to gaming
- Hiding your gaming from the people close to you
What to do if a problem arises?
jiivo is always by your side. If you feel gaming is getting out of control, take the following steps:
Take a break immediately
Activate time-out or self-exclusion from your Account Settings.
Share with a loved one
Let someone close to you know — their support will help you cope.
Self-Exclusion and Account Control Process
One of the most important parts of jiivo's responsible gaming policy is the self-exclusion feature. Using it, you can limit your account use for a set period or permanently.
While self-exclusion is active:
- You will not be able to place any bets or play any games
- No deposits can be made
- You will not receive marketing emails or bonus offers
- Your remaining balance will be kept safe
To cancel self-exclusion, you will need to contact our support team after the set period has passed. This break is an important opportunity to recover.
Self-Exclusion Options
- 30-day break
- 3-month break
- 6-month break
- 1-year break
- Permanent account closure
Practical Tips for Playing Responsibly
Set a budget
Decide before you play how much you will spend. Keep this amount for entertainment only — separate from essential expenses.
Set a time limit
Decide on a time limit for each session in advance. Use a timer and take a break when the time is up — even if you are winning.
Play with your head, not your emotions
Do not play when you are tired, frustrated, or under the influence of alcohol. Staying mentally calm leads to much better decisions.
Maintain balance
Gaming is just a small part of life. Give equal importance to family, friends, work, and hobbies. Gaming should never become the main focus.
21+ Age Restriction and Minor Protection
As part of responsible online entertainment in Bangladesh, jiivo strictly provides services to those aged 21 and above. This is not just a rule — it is our ethical responsibility.
We verify age at registration and suspicious accounts are reviewed. If there are children in your home, please:
- Keep your account password private
- Keep devices protected with a PIN or password
- Use parental control software on your browser
- Log out of your account after use
- Do not bet in front of minors
For those aged 21 and above only
Questions About Responsible Gaming
Enjoy jiivo Responsibly
Stay in control and enjoy — browse games, check the FAQ, or get in touch with us.