jiivo FAQ — Answers to All Your Questions

To open an account at jiivo, you will need an active mobile number and a valid email address. The registration process is entirely online — no paperwork needs to be sent. Register with accurate and truthful information, as identity verification may be required at the time of withdrawal.

jiivo is only for those aged 21 or above. You will need to confirm your age when opening an account. If any account is found to belong to a user under 21, that account will be closed immediately and any deposited funds will be returned.

No, only one account per person is allowed. Opening multiple accounts using the same device, the same mobile number, or the same payment method is a violation of our rules. If duplicate accounts are detected, they will be closed and bonuses may be cancelled.

Go to the login page and use the "Forgot your password?" option. A reset link will be sent to your registered email. If you do not have access to your email, contact our 24/7 live chat support — we will verify your identity and assist you.

Some details can be changed directly from your account settings, such as communication preferences and security settings. However, to change core identity-related information such as your name, date of birth, or identification details, you will need to contact our support team and may be required to provide relevant proof.

Funds deposited via bKash are usually added to your jiivo account within a few minutes. Occasional short delays may occur due to network congestion. If it takes more than 30 minutes, please contact our live chat with your transaction reference number.

The minimum deposit amount at jiivo is ৳300. This applies to all payment methods — bKash, Nagad, Rocket, and bank transfer. From this amount you can participate in any game, including the welcome bonus.

Yes, Nagad is one of jiivo's supported payment methods. Just like bKash, you can deposit quickly and easily with Nagad. Go to the payment section, select Nagad, and follow the instructions.

Withdrawals from jiivo are generally completed within 30 minutes to 3 hours. If your account verification is complete, the process is even faster. After you submit a withdrawal request, our team reviews and approves it.

The minimum withdrawal amount at jiivo is ৳1,000. jiivo does not charge any withdrawal fees of its own. However, your bank or mobile banking service may apply their own transaction charges, which are outside jiivo's control.

Deposits made via bank transfer may take a little longer to process than bKash or Nagad. Transactions made during banking hours are generally processed faster. Various banks are supported, including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank. Contact our support for specific timeframes.

To bet on BPL (Bangladesh Premier League) matches, log in to your jiivo account and go to the cricket section. There you will find the current BPL series. Choose the match, the market, and your preferred option, enter your bet amount, and confirm. In-play betting is also available on live matches.

jiivo has a large slots collection from top providers including PG Soft, Pragmatic Play, and JILI. Popular games include Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, Super Ace, and many more. New games are added regularly.

In jiivo's live casino section you can play live baccarat, live roulette, live blackjack, Andar Bahar, and many more games with real dealers. World-class providers such as Evolution Gaming and Ezugi power these live table experiences.

Yes, jiivo is fully mobile-friendly. All games, betting, and payment features can be used easily on Android and iOS devices through a mobile browser. No separate app download is needed — simply open jiivo.lat and log in to your account.

RTP, or "Return to Player," is the percentage of total bets in a game that is returned to players over the long term. For example, a 96% RTP means an average of ৳96 comes back for every ৳100 wagered. This is an average figure, however — each spin or round is determined independently at random. jiivo ensures that all games meet fair play standards.

When you open a new account at jiivo and make your first deposit, you will receive a 120% welcome bonus of up to ৳10,000. So if you deposit ৳5,000, you will receive an additional ৳6,000 as a bonus. No special promo code is needed — it is added automatically on your first deposit.

The wagering requirement for jiivo's welcome bonus is 25x. This means you must wager 25 times the bonus amount before you can withdraw. For example, if you receive a ৳6,000 bonus, you must place a total of ৳150,000 in bets. Bets on slots, cricket, and live casino all count toward this total.

jiivo's VIP program has three tiers: Bronze, Silver, and Gold. You can move up to a higher tier based on your activity through regular play. Bronze tier offers up to 0.3% cashback per week, Silver up to 0.7%, and Gold up to 1.0%.

Generally, more than one bonus cannot be active at the same time. Once the conditions of one bonus are met, claim the next offer. However, VIP cashback and special seasonal offers may apply separately. See our terms and conditions page for specific bonus policies.

Yes, jiivo offers limited-time promotions for various occasions including Eid, the BPL season, IPL, and the T20 World Cup. Check our promotions page regularly for updates on these offers, or ask via live chat. Keeping email notifications on means you will not miss any offer.

jiivo uses SSL encryption technology to keep all data secure. Your personal information and financial transactions are not shared with third parties. Our systems operate in accordance with international cybersecurity standards. Read our privacy policy for more details.

jiivo works only with trusted and certified game providers that use Random Number Generator (RNG) technology. This ensures that the outcome of every game is completely random and unbiased. Providers such as Pragmatic Play, PG Soft, JILI, and Spribe are internationally certified.

jiivo believes in responsible gaming. Our platform has deposit limits, session time limits, and a self-exclusion tool. If you feel that your play is getting out of control, set limits from your account settings or contact our support for a temporary break.

Self-exclusion is the option to take a break from your account for a set period of time at your own request. This can be done through account settings or through our support team. During self-exclusion you will not be able to log in and no promotional communications will be sent to you.

jiivo's support team is available in Bengali 7 days a week, 24 hours a day. For the fastest assistance, use the live chat option on the platform. You can also contact us by email: [email protected].