jiivo's Privacy Policy

1. Introduction and Scope

jiivo ("we", "our", or "platform") provides a safe and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and protect your personal information when you use jiivo's website (https://jiivo.lat) and its related services.

This Policy applies to all services, pages, and processes of jiivo. By using our services, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact us.

This Policy is connected to and forms part of our Terms and Conditions and Responsible Gaming policy.

2. Information We Collect

jiivo collects several types of information. These are explained by category below:

2.1 Information You Provide Directly

When you create an account on jiivo or use our services, you may voluntarily provide the following information:

• Full name and date of birth
• Email address
• Residential address
• National ID or passport number (for identity verification)
• Payment method details (bKash, Nagad, Rocket, or bank account number)
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you visit our website, we may automatically collect the following information:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Time and duration of website visits
• Pages visited and click patterns
• Referral URL (the site you came from)

2.3 Transaction-Related Information

Information related to financial activities on our platform, such as:

• Deposit and withdrawal history
• Betting and gaming activity records
• Bonus and promotion usage history
• Transaction dates and amounts

3. Purpose of Using Information

We use your information for the following purposes:

3.1 Providing and Operating Services

• Creating, verifying, and managing accounts
• Processing betting, gaming, and financial transactions
• Settling payments via bKash, Nagad, Rocket, and bank transfer
• Improving your gaming experience
• Providing bonuses and promotional offers

3.2 Security and Fraud Prevention

• Completing identity verification (KYC – Know Your Customer) processes
• Detecting and preventing fraud, money laundering, and other illegal activities
• Ensuring the security of your account
• Monitoring suspicious transactions

3.3 Meeting Legal Obligations

• Complying with applicable laws and regulations
• Following the directions of regulatory authorities
• Resolving legal claims or disputes

3.4 Communication and Support

• Providing customer service in Bengali via 24/7 live chat
• Notifying you of important notices and updates
• Responding to your requests or complaints

4. Sharing Information with Third Parties

jiivo does not sell your personal information. However, in limited circumstances we may share your information with trusted third parties:

• Payment processors: Information necessary to complete transactions with bKash, Nagad, Rocket, and banking partners.
• Technology service providers: Software and cloud service providers that assist in operating our platform.
• Game providers: Licensed game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive the minimum information necessary to deliver gaming services.
• Legal authorities: In response to lawful requests from courts or government agencies.
• Responsible gaming organizations: Where necessary to assist users experiencing gambling-related problems.

Before sharing any information with third parties, we ensure that they maintain equivalent privacy standards.

5. Cookies and Tracking Technologies

jiivo uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential cookies: Essential for the basic functionality of the platform — maintaining login sessions, ensuring security, and similar purposes.
• Functionality cookies: Remember your preferences and settings so you do not have to set them up again each time.
• Analytics cookies: Help us monitor website usage and improve the quality of our services.

You can control or disable cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

6. Data Security Measures

jiivo has put in place industry-standard technical and administrative measures to protect your information:

• SSL encryption: All data transmitted between our website and servers is protected by SSL (Secure Socket Layer) encryption.
• Data encryption: Stored sensitive information, particularly financial and identity data, is kept in encrypted form.
• Access controls: Your personal information can only be accessed by authorized staff, and only within the limits necessary to provide services.
• Regular audits: Our systems are regularly tested and updated to identify and address security vulnerabilities.
• Internal training: Our staff are trained on best practices in data protection.

While we strive to ensure the highest level of protection, it is not possible to guarantee complete security for data transmitted over the internet. In the event of a security breach, we will notify you in accordance with applicable law.

7. Data Retention Period

We retain your information only for as long as it is necessary or legally required. The basis for determining retention periods:

• Active accounts: We retain your information for the entire duration your account remains active.
• After account closure: Even after an account is closed, information may be retained for a specified period to meet legal and regulatory requirements.
• Financial records: Transaction-related information is retained for the period required under applicable law.
• Legal disputes: Relevant information is retained until any legal claim or dispute is resolved.

After the designated period, your information is securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you and to receive a copy of that information.
• Correction: The right to request correction of any inaccuracy or incompleteness in your information.
• Deletion: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Objection to processing: The right to object to the use of your information for specific purposes.
• Restriction: The right to request that processing of your information be limited in certain circumstances.
• Data portability: The right to receive your information in a structured, machine-readable format.

To exercise any of your rights, email [email protected] or contact us via our 24/7 live chat. We will respond to your request within a reasonable time.

9. Protection of Minors

jiivo's services are for persons aged 21 and over only. We do not knowingly collect information from minors or allow them to use our services.

We carry out an age verification process at the time of registration. If any user registers with a false age, their account will be closed immediately and the relevant authorities may be notified.

If you believe a minor is using our platform, please let us know at [email protected].

10. Policy Changes

jiivo may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the Policy will be changed.
• For significant changes, a notice will be sent to your registered email or through the platform.
• Continued use of the service after a Policy update will be considered acceptance of the revised Policy.

We recommend that you visit this page regularly to stay informed about the latest Policy.

11. Contact

If you have any questions, comments, or requests about this Privacy Policy, please contact us:

This privacy policy should be read together with our Terms & Conditions and Responsible Gaming policy. Thank you for being with jiivo.